Freight and duties depend on your address and the size of the order, so most of this is confirmed at quote stage rather than printed here.
We ship worldwide, with one exception: some jurisdictions require chemical-content disclosure or a product warning label before goods may be supplied there. Where we have not yet completed that step, we do not ship.
As at the date of this page, deliveries to the State of California are not available. We confirm eligibility for your address when we quote and will tell you before invoicing if we cannot serve it. If you need delivery to a restricted region, contact us first — it may be possible once the relevant documentation is in place.
A 0.2 m² net panel (approximately 40 × 50 cm), posted flat in an envelope. Dispatched within about three working days of payment. Postage is included in the price — there is nothing extra to pay on top. Typical transit is around 7 to 20 working days depending on destination; postal services occasionally run slower, particularly into and out of customs.
If a kit does not arrive, tell us and we will reship or refund.
Rolls are supplied on pallets. We quote freight as part of the price rather than leaving you to arrange it, and the quote states the Incoterm — normally FOB, CIF or DAP. What that Incoterm says is what determines where our responsibility ends, so read it before you confirm the order.
The quote also states the number of rolls we have calculated for your run, including allowance for overlap and wastage. If you would rather supply your own freight forwarder, tell us at enquiry stage and we will quote on that basis.
Standard formats are supplied from stock or on a short production run. Non-standard widths and lengths are produced to order and take longer. The lead time stated on your proforma invoice is the one that applies; anything said earlier in email is indicative only until the invoice confirms it.
Unless your quote says otherwise, import duties, value added tax, and any customs clearance charges are your responsibility as the importer. They are not included in our price and are not refundable by us.
We supply the documents the shipment needs — commercial invoice, packing list, certificate of origin, and the test documents that apply. Where a shipment is held because required import documentation or registrations are missing, the cost of that hold is yours.
Risk passes to you in line with the Incoterm on your invoice. Please inspect the goods when they arrive, and report any damage, shortage or discrepancy within the 14-day written acceptance period, with photographs and the packing list reference.
Concealed damage caused in transit should be reported to the carrier as well as to us — carriers have their own claim deadlines, which are often shorter than ours.
Please give us the full address, including the state or region for US addresses, and a contact name and phone number for the receiving site. Where goods are returned to us because the address was wrong or nobody could receive them, the cost of re-shipping is yours.
Send your delivery address and the quantity you need and we will confirm freight, the Incoterm and the lead time.